Should you advertise?

Advertising is an interesting topic and it's still one of the main things that people think marketers do, probably because it's an easy area of marketing to understand. That's not all we do of course, but it's still an important element of the marketing mix. There are some other facts we think we know about advertising:

• It's expensive
• Big companies do it
• You mostly see advertising on posters, TV, radio, newspapers and magazines, and on the Internet.

All of the above are correct as far as they go, but it's surprising to learn that traditional advertising, like we see on the TV and in magazines has become more accessible as these media fight to compete with more cost effective advertising options on the internet. The other reason the costs have come down is that many of them are losing readership as consumers move online so have to compete harder for your advertising business.

As part of a marketing campaign or long term awareness raising, traditional advertising can still work. What doesn't usually work are one-off advertisements, especially in newspapers but this also applies online with banner advertising as once or twice is not enough time to establish your message with the reader or visitor.

Today, our customers are likely to consume information online as well as via traditional media so like most other marketing a mix is a good idea. Here are our favourite tips to prepare for advertising:

1. Ask yourself how can you measure it? Traditional advertising may mean you need a code on the advert to track its success, or a use a unique phone number so you know the advert generated that enquiry, not another medium. If you use online advertising you can also measure conversion rates using visitor statisticss and tracking an "action" like completing a sale or signing up for a newsletter.
   
2. Before you decide whether to advertise or not, find out where your customers are. If they're Daily Mail readers at least you know your advert will be seen by the right people if you advertise with the Daily Mail.
3. Off-line, negotiate. Most printed media, radio and TV are desperate to bring in more advertising revenue. Online, look at low cost bids and long-tailed search terms to get more clicks for your budget, although bear in mind that longer search terms tend to get less volume, which is why you pay more for the short, popular ones.
   
4. Whichever medium you choose, have more than one advertisement over a period of time and make sure your adverts are seen/shown regularly.
5. Never say yes to a one-off advert in anything, no matter how cheap it sounds! If you're tempted, spend that money on another form of marketing where you get longer exposure.
6. Have a clear call to action. What do you want the person who sees or hears your advert to do next? Telephone you, visit your website or do something else? This also helps you to tack the success of your advert.
7. Seriously consider trying online advertising methods such as pay per click on search engines like Google or in social networks like Facebook. If your customers are looking in these media. It's a way of getting straight to them when they login or search. The biggest advantage of nearly all online advertising is control. You can control budgets instantly and have constant access to performance stats and conversion rates.

The Internet has made it easier for small businesses to dip their toes in the water with advertising as it's not only affordable but highly measurable. As always, it still has to meet your criteria for spending marketing budget and guarantee you a return that you're happy with.

Karen McNulty
www.MarketingPlanWiz.co.uk and www.BusinessPlanwiz.com

How to write a social media plan

Yes, there's a plan for everything! If you create a marketing plan it's likely that you'll include a section on Internet marketing anyway, but social media as an area of internet marketing is big enough to warrant its own strategy.

We're defining "social media" here as online social networks such as Facebook, Twitter and LinkedIn, social bookmarking websites such as Delicious and Technorati, YouTube and other video sharing networks, picture sharing sites such as Flickr, also blogs and podcasts.

One of the reasons for writing a social media plan is that it's so easy to start using these media, because they're quick to set up and before you know it you've lost momentum or direction. Social media is like any other marketing, a set of marketing tools to help you achieve your objectives but there's a lot of choice so a strategy is advisable. This becomes critical when more than one of your team is using social networks such as Facebook, Twitter, LinkedIn to promote your brand.

A social media plan will also enable you to establish how you will measure the effectiveness of your social marketing activity. Measuring social networking is quite possible but using different sets of criteria to traditional marketing, such as "engagement".

Here are our tips on how to put together a social media plan (our version, so please feel free to add your thoughts and experiences by commenting):

1. Where you are now, a brief analysis of what you're already doing (if anything) with social media, and successes/failures using stats if you have them. This not only helps to set the scene for anyone using the plan but makes it clearer in your mind where to start from.
2. Social media objectives. This is valuable and helps to define why you're using social media as a marketing tool. Typical objectives can include: Engaging with your customers, reaching potential customers (raising awareness), positioning your business as expert in an area, enabling customers to talk to each other, a platform for enabling or encouraging reviews, building brand awareness and credibility.
3. The approach. How will you adopt social media, what will the tone of voice be, core messages and policies?
4. Positioning. Define how your online social marketing activity will sit compared to competitors. The key here is to differentiate yourself if you can. For example, the business arm of Dell chose to set up a social media forum on Facebook for small businesses to help each other rather than use it as a direct selling platform. And the Compare the Market "Meerkat" social media campaign engaged a phenomenal number of followers. Sometimes a bit of lateral thinking will provide a much richer method of engaging with your customers.
5. Specify the social media that you will use. By this point you'll have a fair idea of what's available that will fit with your objectives, approach and positioning. Here is where you can define the list of media such as a blog, Facebook page, YouTube channel and so on. Under each medium, outline how you will use it such as the theme, topics, direction.
6. Listening. I make a point of including this because engaging with social media properly means you have to listen as well as post. How will you monitor what others are saying about your brand in the social networks? Also listen to find out what's trending as this could provide good foundations for your next blog, and think about commenting on other blogs and social networks - engagement should always be a two-way process.
7. Dealing with comments and feedback. Outline a procedure for doing this, especially important if there are several people in the business involved with social media. Drafting a policy is useful if this is the case so that you can be consistent and avoid PR disasters. Above all, do plan to respond to comments and questions on your own social pages as they should never be left unanswered as that sends out the wrong customer service message.
   
8. Timing and regularity. Now that you know which media you will adopt, it's time to decide how often and who. Using Twitter for example should be at least daily, preferably several times a day whereas blogging might be once a week.
   
9. Measurement and evaluation. Include the methods you will use to track the success of your social media activity. There are a variety of ways to do this such as engagement - how many followers/fans/comments; traffic statistics using Google Analytics on the blog so you can see where traffic is coming from (referrals); tracking mentions using feedback from Google Alerts can also provide a picture of the reach of your activity.
   
10. To Do List. I find this useful at the end of any marketing plan. After you have decided on the strategy, what are the priorities, who is doing them and when by? You can add costs here too if appropriate.

You can find more tips on putting together internet marketing plans on one of our previous blogs, "10 reasons to put together an Internet marketing plan".

Happy planning!

Karen McNulty
MarketingPlanWiz and BusinessPlanWiz

Ten Marketing Tips for Attending Exhibitions and Events

Despite the explosion of online marketing tools now available to us, there are times when face-to-face is simply the best way to reach your target audience. In the UK, there are around 1000 national business exhibitions up and down the country each year and many more local and regional events that are on your door-step. You can find them on websites like exhibitions.co.uk - a real eye opener as there is an event for everything!

Marketing at an event is often outside of our usual marketing plan, probably because it tends to be a once a year or less type of occurrence, especially if you're a small business. For that reason it benefits from its own mini marketing plan, and these Event and Exhibition marketing tips might help.

1. Plan well ahead if you're exhibiting especially if you need a display stand. Event organisers will provide dimensions for your exhibition space to help. It's very hard to exhibit without a professional display unless you want to stand out for the wrong reasons, so it's worth spending the money on something you can use again.
2. What can you giveaway? Anything that's free, including gadgets, samples and even value added content like reports and white papers (good if you're a service-based B2B) - in exchange for email addresses, business cards and any contact details. Then you've got a database of interested parties for your next e-newsletter or communication.
   
3. Take plenty of your own business cards. One of the best things about business events is the opportunity to network with other businesses in your sector, even potential suppliers and of course any potential customers.
   
4. Organise in advance for producing special offers or specific information for the event. This could be a flyer, coupon or discount for a limited period around the event date.
   
5. Create a plan of action for the event. If there's more than one of you, who does what on the stand e.g. one to greet, the other to talk through product information. Always make sure there's little or no barrier to people coming into your stand. If it's unavoidable, one of you can stand in front of the table or barrier to engage with passers-by.
6. Before the event use your website and social networks to let customers know you're going to be there. Tell them where you'll be and consider offering an incentive for them to visit your stand. And think about taking a video camera for when you're there so you can post it onto your networks when you get back.
   
7. Find out beforehand if your event has already been allocated a Twitter Hashtag. This is a word or label on Twitter with a # in front of it so that Twitter users can follow a common thread. Find out more about Hashtags at Twitter. If there is, tweet while you're there so your Twitter followers can learn more and follow other delegates to get first hand reviews and thoughts as they happen.
   
8. If your space allows, target specific existing customers for some corporate hospitality before the exhibition to visit your stand for a glass of champagne/cup of coffee/whatever is appropriate and use the time as an opportunity to catch up with them.
9. Event "goody bags" and programmes - if the organisers provide visitors with a pack or goody bag, can you provide something to go in it (voucher/or incentive to visit your stand) or is there an opportunity to sponsor a part of the event so your name is on the programme? This is often less expensive than you might think but great for exposure.
10. Stand location. The earlier you can choose your space the better as it can make or break a successful event. It's often a higher cost to have a more prominent stand (near the entrance for example, or by the refreshments so you're the first stand visitors see when they come in) but worth considering if the footfall is likely to be worthwhile.
    

When you get back, don't forget to follow up leads and do some quick analysis on the return on your investment. Measurement this time will help you to make the right decision next time an exhibition opportunity comes up and help to plan ahead for future marketing activity.

Karen McNulty
www.MarketingPlanWiz.co.uk and www.BusinessPlanWiz.com

Business Networking Tips for Success

Hands up - who hates networking?

The very thought of meeting strangers and making small talk with people we don't know can send even "marketing people" running for the hills. But of all the marketing tools that I use, networking is still the one that often surprises me as the results can be quite amazing.

When I say "networking" I mean off-line for the moment. Online social networking is great, but it doesn't beat face-to-face relationship building, at least in the first instance. By all means continue business relationships online and meet lots of potential customers and suppliers, but it's invariably the people that you know that you build long term bonds with.

Traditional business networking involves either joining regular business networking groups, or attending events, launches, AGMs, training, exhibitions, trade fairs, even golf days. The networks that suit you will depend on who your target audiences are.

For example if you're selling to the general public, events, sponsorships, trade fairs or launches all offer the opportunity to network with potential customers. Sometimes, even business events will generate consumer opportunities as we're all consumers outside of our business lives.

I was at a business networking event recently with a fellow networker who was launching a perfume business and she was questioning whether a "business" network was appropriate as her customers were not other businesses. But when it boiled down to it, there were quite enough of the right target audience in the room who may need to buy gifts for wives and girlfriends and plenty of females who wanted to buy for themselves. People really do buy from people and this is another reason why business networking works even for B2C - and I did buy some perfume that day.

Often networking isn't just to find customers, but to find other businesses to collaborate with, contacts who may lead you to customers or simply to share the experience of being in business and find solutions together. I've met plenty of other marketers through meetings like this, many of who I've done business with at some point, even if only to refer other customers to them because they have a particular area of expertise.

There are some golden rules which are worth noting, but my best advice is to be yourself as far as possible. It doesn't work otherwise as you can't build long term relationships being somebody else.

Good networking tips are:

1. Always take business cards. This is strangely easy to forget, probably as we're dashing out of the door we forget to check (spoken from experience I'm embarrassed to admit), but without them people can't get in touch or follow up.
2. Prepare an elevator pitch, less than 1 minute if you can about what you do, and what's different about your business so that you differentiate yourself from everyone else. For example, if you're an Accountant, what can you add? I'm an Accountant who specialises in taxation, or who provides a small business package for a fixed sum. And what are the benefits to the product or service that you offer? So you don't have to worry about getting your self assessment in on time... This might take a bit of practice and it might change over time, but it's well worth doing.
3. Have objectives before you enter the room. Are you there because you want business leads, somebody to work alongside, a new supplier? Or maybe you just need to meet some like-minded people. The clearer you are the easier the process is.
   
4. After the event make sure you follow up if you promised to do something. This is often the best start to a long-term business relationship as if you deliver it builds trust.
5. Don't forget that you can network anywhere. You meet people at the shops, in restaurants and at events - they're all great opportunities to talk to people. Just remember that elevator pitch when somebody asks "what do you do?".

To continue networking after you've met somebody face to face, make sure your business card also has your twitter identity, LinkedIn address or other social networking contact details, as well as the usual email address, website address and telephone number.

For further inspiration, there are also some excellent articles about business networking on the Business Link website, worth a read.

Karen McNulty

MarketingPlanWiz and BusinessPlanWiz
www.twitter.com/karenmcnulty

Tips for Putting Together a Successful Marketing Campaign

It's not so different from putting together a marketing plan, but if you have a product launch, event or any big promotion and you've never prepared a marketing campaign before, it can seem a bit daunting. The principles are the same whether you're a small or large business and if you follow these guidelines you won't go far wrong.

The phrase "marketing campaign" implies big budgets but that's not necessarily the case. Before you start, decide what you can afford and what you're trying to achieve. Internet marketing opens up many more cost effective marketing channels so with a bit of planning you can control costs very easily, whilst still reaching a large audience. It helps to break campaign planning down into chunks, and this is how I recommend doing it:

1. Set objectives
Just as you would with any marketing plan, set your marketing objectives first. Campaigns usually require their own plans because you need to achieve a specific set of outcomes for identified products, services or events. An example would be a product launch. Customers may already recognise your brand but you need to bring this new product to the market. In this instance, objectives might include sales targets, PR coverage and some sort of call to action results such as coupons returned, telephone calls received or "sign-ups" for more information for example. Add a deadline so you know when the results need to be achieved by.

2. Define your marketing budget
It will help to decide which communication channels to use, from TV advertising or developing a viral marketing campaign through to email marketing and literature. Put a ceiling on what you can spend now to keep your campaign planning realistic.

3. Target audience
For this campaign, who are you targeting? Can you pin down a profile of the customer in terms of age, gender, social behaviour and/or location? Once you commit to this your marketing mix will become more obvious again. If you're not sure at this stage, some market research may be required.

4. The marketing mix
Which tools will you use to reach your target audience? Think as broadly as possible to start with, and have a look at this list for guidance:

• Outdoor media such as banners, posters, billboards and signs
  
• TV and radio
• Direct mail (printed) and distribution
• Flyers, leaflets, coupons
• Branded giveaways
• Exhibitions, shows and trade fairs
• Websites - yours and other peoples'. What needs to be updated, or may a new website for the campaign.
  
• PR - public relations activity such as press releases, sponsorship, talks, tours, announcements
• Blogs, podcasts and social media channels
• Advertising in print (newspapers, magazines) or online advertising (pay per click, banner advertising, affiliate advertising)
• Online viral campaigns (viral videos for YouTube, develop a game, an App or email campaign)
• Mobile marketing (Apps, games, mobile optimised websites)
  
• Stationery - does any need to to be updated to include the campaign, adding a tagline for example or flash message?
• Email signatures - adding a call to action or website link
• Campaign literature and online tools for distributors if you have them
  
• Email marketing
• Telemarketing
  
• Search engine optimisation for keyphrases associated with the campaign in all web based promotion
• Events and launches

That's by no means exhaustive but I find it really helps when you've got some ideas to look at. You'll probably know quickly in most cases which of these channels you would pick for your campaign and then you're on to the next stage:

5. Calls to action and creative
The heart of your campaign and hopefully what will make it a memorable one. Whether you're outsourcing to a creative agency or doing this yourself, settling on the core message to engage target audience that you've picked is critical. After all that hard work deciding what you're going to do, the content has to be right. The good news is that if you've pinned down the objectives and defined the target audience this becomes much easier. What would they respond to?

And finally...

6. Timetable and action plan.
You can create the best marketing campaign ever, but without some actions and deadlines you won't get the best results. Commit the campaign to a simple spreadsheet or table with headings for "what" needs doing "who" is going to do it (responsible individual or team) "budget" and "deadline". It's amazingly effective!

For some creative inspiration, there are some excellent case studies on the UTalkMarketing website illustrating successful marketing campaigns.


Karen McNulty
www.MarketingPlanWiz.co.uk and www.BusinessPlanWiz.com

Branding tips for your business on and off-line

Much of our marketing is online now and we're getting the hang of managing our brand across the Internet, or at least I'm sure we'd like to think so. The challenge is managing your brand on and offline, consistently.

Back to basics for a minute, what is a brand? It's not just a logo as we might commonly think but an identity such as a logo is certainly what links our brand to the outside world. What's more interesting is what happens when people see your logo as all of the associations they make with it really define your brand. These are things such as emotional response - what do you feel when you see the logo of a well known brand, such as Coca Cola for example? Chances are, when you think of and see this "brand" a succession of thoughts occur, based on what you believe their products and services to be, how you feel about them, quality and what you think they promise you as a customer. This is most likely based on past experience, and the general perception you have of the Coca Cola business ethos and service.

So the logo is the link or reminder to all of those things which makes it important, but perhaps not as important as the way you interact and associate with your customers and the outside world.

Assuming you have some sort of visual identity such as a logo and a corporate style, they still represent your brand and there are some golden rules on and offline for making sure that these are consistent.

Off-line. In many ways this is easier because you tend to have a lot of control:

• Make sure all stationery has your logo displayed in the correct way, using the right colours and fonts. Depending on how many of you there are, you may need written guidelines to keep this correct.
• Every touch-point with your organisation should be consistent, particularly your customer service
• Do you know where your brand is displayed? It pays to check that others are not using your identity as an endorsement or affiliation where you have not agreed such an arrangement. And where you do have an agreement, a responsible team member should check it's used properly.
• If you have social media pages such as on Facebook, Twitter or LinkedIn, make sure their addresses (the urls) appear on your contact details, for example on your business card email signature.
  

Online, this can be more of a challenge as brand "mentions" are faster and potentially global. Using social media for business, such as Facebook and Twitter is great and means we can reach our target audience in more ways than before.

If you're not already, search these media to find out if anybody is talking about you or your business. You can usually search within the network, like Twitter Search or else set up a Google Alert. These are all free but well worth doing to make sure you're the first to know.

Communication is also now more often 2 way (also good) but there are a few golden rules:

• Your website is quite straightforward as you should have control over the copy and design, which will match your other offline marketing material
• Make sure you get there first! Create your own business pages so you have an official channel to respond to conversations about you as well as promote what you're doing. this is far easier to control and highlights that you're up-to-date and open as an organisation - all traits of marketing effectively on the Internet
  
• Social media, particularly if there is more than one person in your business benefits from a strategy and agreed style. As you expand or if you leave social networking to other members of the team, a social media policy may be appropriate. In fact, Mashable produced a great blog on just this topic last year, highlighting how Kodak, Intel and IBM manage their social media.
• What you do online will hang around far longer than anything offline. For this reason, it pays to communicate professionally at all times and remember that your working life is more likely to cross over with your personal social networking, as everything is searchable online. Well, not quite everything as we know there are privacy polices and security measures (particularly on social networking sites) - but how often is that in the news?!

Finally, we've put together some of our own golden rules for social media which you might also find useful.

Karen McNulty
MarketingPlanWiz and BusinessPlanWiz

Why your website is still your most important marketing tool

I train businesses on how to adopt internet marketing techniques (one of my other day jobs) and even I am surprised at just how much there is to cover. One of the sessions I regularly do is a 3 hour "introduction" to the topic and we only just have time to touch on all of the areas in those 3 hours. Both delegates and I finish that one looking slightly dazed!

But it doesn't matter how many of these new media you choose to get involved in, the truth is that unless you have a half decent website, there's not a lot of point. It's often missed that social networking is excellent for SEO for example - because it always links back to your website.

So, having delivered one of these training sessions recently it seemed like a good opportunity to reflect on what makes a good website. Whether you're starting out with a new site or know that you need to update what you already have, these tips might be useful for reference:

1. Navigation - both for search engines and visitors, it needs to be easy to find the right information on the site. Think of something huge like the BBC website and you really appreciate how important this is. The best way to get this right is start with creating a plan or site map of pages, taking case to think about a natural hierarchy and preferably no more than 3 clicks for visitors to find the page they want. Easier said than done, believe me!
2. Clear, easy to read text. Content is good for the visitor so they can find out as much about your products and services as possible, but also critical for search engines. Google for example, will check the title of the page (Page Title, I'll come to this in a minute) and then look at the content on the page to make sure it matches. It does this by identifying key words mentioned in your text. From a marketing viewpoint we all want clear text to read anyway so you should find someone to write for you if you're not sure where to start.
3. Look and feel. Despite everything being geared to the search engine "spider" these days, for most human visitors the design of the site is important. Colours should be friendly on the eye (and good for disability guidelines, good article on this here from webcredibility), and calls to action should be obvious. You can split test different web page designs even to see which one gets best results (try Google's website optimiser tool).
4. Basic Search engine optimisation. This is mostly looking at on page optimisation and checking that you have a relevant (but different for each page) Page Title, Description and Headings. Your website developer should know what these are if you're not familiar with them. If you have content management, so you can update your own pages (and you really should if you can), ask for access to these areas as you will need to do these for every new page you create or else have to ask your developer to do it each time.
   
5. Your website address. This is important, and if it's possible to use a url (the "www" address) with the relevant thing that you do in it, that's best. E.g MarketingPlanWiz.co.uk has "marketing plan" in the address. This all counts as "relevant" to Google who will check the address alongside the other things on the page we talked about.

There are lots of others things you can add (another blog probably), but these really are the essential components of a good website. Once you've done this, you're ready to dive into the world of social media, online PR and the rest... well your website is ready anyway!

Karen McNulty
www.MarketingPlanWiz.co.uk